ORDERING & PAYMENT
- To order, simply fill in the order form located at the end of each collection's page.
- Should the order form not work, kindly drop us an email at email@example.com with subject "Faulty order form".
- A confirmation invoice with payment details will be sent to your email address within 24 hours from the time your order form has been sent in.
- Do note that once an order is made, it is considered as a CONFIRMED ORDER. Hence, there is strictly no backing out. We will not hesitate to blacklist any deadbuyers. All further orders/ emails by deadbuyers will be ignored.
- All payments have to be in within 24 hours of receipt of invoice.
- Should you need an extension, do drop us an email at firstname.lastname@example.org
- We currently accept ATM/ ibanking transfers to our POSB account.
- If you are doing an ATM transfer, please retain your receipt and send us a snapshot of it (no scanned copies allowed) for payment verification. We will not hesitate to take legal actions against fraud cases.
- All parcels will be mailed out within 3 working days after payment has been verified.
- MONODUNO reserves the right to release the item to the next buyer should there be no replies received during the 24-hour timeframe.
- Normal mail charges:
Apparels (excluding jumpsuits, playsuits, pants, denim, blazer, corporate)/ accessories: S$1 for first piece and S$0.50 for each subsequent piece
Jumpsuits/ playsuits/ pants/ denim/ blazer/ corporate: S$1.50 for first piece and S$0.70 for each subsequent piece
Bags/ hats: S$2 for first piece and S$1 for each subsequent piece
Shoes: S$2.50 for first pair and S$1.50 for each subsequent pair
(Mailing listees enjoy free normal mailing only when you enter the "Code of the Week" found in mailer upon placing order)
- MONODUNO will not be responsible for any lost or damaged mails. So, for risk-averse customers, do opt for registered mail which comes at an additional cost of S$2.50
- No refund or re-mailing of parcels will be done for lost or damaged mails (applies to all postage options).
- Strictly no meet ups unless otherwise stated
We do ship internationally!
Please email us at email@example.com to enquire
- All items sold are non-exchangeable and non-refundable unless a defective item or a wrong item has been mailed out to you.
- Should you receive an item with a defect, please email us at firstname.lastname@example.org immediately with snapshots of the defect.
- An exchange will only be valid within 7 days from date of mailing.
- The defective item must be returned to MONODUNO via meetup/mail within 3 days from confirmation of exchange.
- Only normal postage fees will be reimbursed.
- In the event that the item is no longer in stock, a refund will be made.
- In order to be eligible for an exchange, the item to be exchanged must not be worn or washed.
- Exchanges pertaining to wrong sizes or wrong designs purchased will not be entertained.
- Do note that measurements may vary by 0.5 - 1 inches as all items are mass manufactured. Thus, this is not considered as a defect.
- MONODUNO has made every effort to portray the colors of our products as accurately as possible. However, do note that there may be slight discrepancies in the colors of the products due to the difference in each and every computer screen's resolutions. Hence, there is no guarantee that the color as shown on your monitor will accurately reflect the color of our products. A request for an exchange based on this will not be entertained as well.
- All items available for sale are brand new.
- All prices are stated in Singapore Dollars.
- All prices are exclusive of normal postage.
- All sizes and measurements taken are estimates made as accurately as possible.
- All details and descriptions of items are written as accurately as possible, and are correct at the point in time when the relevant information were keyed in.
- Prices are subject to change without any prior notice.
- No discount code can be applied on sale items
- No complimentary postage for sale items
- No exchange or refund for sale items. All items will be checked thoroughly before mailing out.
- Working days are from Monday to Friday.
- Weekends and public holidays are not considered as working days.
- All images from MONODUNO.COM are our intellectual property.
- Reproduction in any form is strictly prohibited.
- Should you wish to use any of our images for any purpose, please drop us an email at email@example.com
- By purchasing an item from MONODUNO, you are deemed to have been agreeable to all the Terms & Conditions stated.
- MONODUNO reserves the rights to reject any transaction/customer at our own discretion.
- MONODUNO reserves the right to amend these terms at any time without any prior notice.
- Should you be in doubt of any of the above terms stated, do drop us an email at firstname.lastname@example.org
Thank you for reading and have fun shopping! ^^